Salesforce Cuts 4,000 Support Jobs

Salesforce Cuts 4,000 Support Jobs as AI Agents Take Over Customer Service

Introduction In a move that signals how deeply artificial intelligence is reshaping the tech workforce, Salesforce has laid off nearly 4,000 customer support employees. CEO Marc Benioff revealed that its in-house AI platform, Agentforce, now handles around half of all customer interactions, reducing the need for human support agents. The company says productivity has improved,…

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GST Council Panel

GST Council Panel Proposes Higher Taxes on Luxury EVs, Posing Challenge for Tesla, BMW and Tata

India’s electric vehicle market, seen as a sunrise sector, could face turbulence after a panel of the GST Council recommended steep taxes on high-end electric cars. The move, if approved, could slow the momentum for premium EV makers such as Tesla, BMW, BYD, Mercedes-Benz and even homegrown Tata Motors, which has plans to expand in…

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