Salesforce Cuts 4,000 Support Jobs as AI Agents Take Over Customer Service
Introduction In a move that signals how deeply artificial intelligence is reshaping the tech workforce, Salesforce has laid off nearly 4,000 customer support employees. CEO Marc Benioff revealed that its in-house AI platform, Agentforce, now handles around half of all customer interactions, reducing the need for human support agents. The company says productivity has improved,…
